Shipping policy

All of our products are handmade especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on custom and demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

• We partner with all the major ecommerce logistics companies like USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail.

• We don't make a profit from shipping—we always choose carriers that are the best value for money when shipping your orders, depending on the delivery location and product type.

• All our shipping carriers track orders, which can give you something to track and look forward to. Like Santa!

• We offer 100% free returns if the shipment was lost in the mail or arrived misprinted, damaged, or defective. This is a major plus since 68% of customers consider it to be one of the most important qualities of ecommerce shipping.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).